Service Operations Streamlining
Service sector organizations often give operations short shrift because they don’t realize just how much they can gain. Our Maverick methods will help you better allocate available staff and resources, eliminate unproductive “busy work,” and position your company to better compete in the global services marketplace.
Who Needs Service Operations Streamlining?
- Call centers.
- Utility service technicians.
- Software developers.
- Retail sales, including grocers and “big-box” stores.
- Restaurants.
- High tech companies of all kinds that must teach customers how to use their products after installation.
- Any company who wants to use service as a way to stand out and compete in a crowded or commoditized marketplace.
Why You Need Us
Our services can help you.
- Add value through excellence in customer service.
- Compete in the global marketplace.
- Avoid having to off-shore key and crucial expertise.
- Improve customer satisfaction and retention.
- Reduce and eliminate repeat service calls.
- Place your resources where they are most effective.
- Save money by keeping resources and headcounts at appropriate levels.
How We Work With You
We have a variety of Maverick tools and methods developed specifically to improve service operations.
- Rapid Operations Assessment for Service Companies.
- Applying LEAN and Six Sigma to service companies.
- Knowledge transfer methods including Peer Mentoring.
