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Improve On-Site Installations and Post-Sales Support

Are customers calling with questions right after the installation and training are completed? Are you getting too many repeat calls to tech support? Are you scheduling return visits to train customers again in using your products?

Sure, you’re willing to help your customers, and they appreciate the support, but, let’s be honest, you’re both frustrated by the situation. Your customers can’t use your product right away and get the benefits they paid for. And your support teams are being squeezed answering the same questions over and over. Things that were covered in your on-site training!

Many of these problems can be resolved by making your installation and technical support employees better at knowledge transfer. Methods like Peer Mentoring* will teach your installation and tech support experts critical skills, such as:

• How to tell when the person they're training is 'getting it" and how to make
  sure they do.
• How to avoid hitting the trainee with a knowledge 'fire hose.'
• How to train and help people who have different learning styles.

 

Whether you're ready to ride or not sure if these new approaches will work for you, we'd like to hear what's on your mind. Email us or call Todd Hudson at 303.819.6662.

*The Peer Mentoring methodology is the property of Solution Strategies, Inc. The Maverick Institute is a certified and licensed Peer Mentoring partner.