Peer Mentoring: A Practical Approach to Knowledge Transfer

Peer Mentoring is a tools-based approach to communication and knowledge transfer, giving your internal experts a straightforward way to share what they know. Peer Mentoring helps employees at all levels deliver effective on-the-job training, and delivers powerful results for managing remote locations, integrating acquired companies and improving cross-department communication. Originally developed for Microsoft, Peer Mentoring has helped thousands of people and teams cross-train, transfer knowledge and bring new staff up to speed - quickly and efficiently. The workshop uses plain language and practical tools that can be put to work right away.

This One-Day Workshop Covers:

• Roles in Peer Mentoring: Who is responsible for what?
• Managing Communication: How do I stay in touch and still get my own job done?
• Focusing on the Most Important Information: Where do I start?
• Telling What You Know: How much should I cover?
• Leveraging Learning Styles: What if we aren’t on the same page?
• Assessing Knowledge Transfer: How do I know if they are learning anything?
• Giving and Getting Feedback: When and how should I say what I am thinking?
• Developing an Action Plan: What am I going to do with what I’ve learned?

We teach Peer Mentoring workshops for the general public as well as customized versions for organizations. If you would like us to customize Peer Mentoring for your organization, these are the five simple steps:

1. Assess
   One day of on-site interviews and observation with your teams and employees to identify and create a plan that addresses your specific business issues.
2. Customize
   Adapt the training tools to your work environment, incorporate your company’s jargon, and address your business and competitive issues to tailor the solution to your business and culture.
3. Deliver
   A fast-paced, one-day training program built around simple, practical tools of organization and communication. We recommend a maximum of 22 participants.
4. Follow Up
   Targeted follow-up materials reinforce the tools and skills developed in the workshop and ensure a long-term impact.
5. Measure
   Research tracks performance against the business needs established in the assessment phase.

Peer Mentoring gets results. Research conducted with participants before, immediately after, and again two months after the workshop shows a significant impact on reported behaviors and a sustained impact with behavior changes remaining strong over time.